Reference

Explore Our Legal Terms and Your Rights

mapstoto login operates under a clear legal framework so you always know where you stand — your account rights, data handling, and access conditions are laid out transparently…

Jurisdiction-aware termsDANA, OVO, GoPay, QRIS coveredData retention policy disclosedAccount rights clearly statedContact path for legal requests
mapstoto login Explore Our Legal Terms and Your Rights
LEGAL CONTACT PATHS

Open a Legal Enquiry Through Our Support Channels

If you have a question about our terms, need to request a copy of your personal data, or want to raise a compliance concern, our support…

Live Chat Reach our compliance-aware support agents via live chat 24 hours a day, 7 days…
Email Support Send formal data-access or terms-clarification requests to our dedicated legal inbox.
Account Dashboard Log into your account, navigate to Settings then Legal Documents, and download the current…
ACCOUNT SECURITY DETAIL

See How We Handle Data, Cookies, and Account Security

Our data practices are built to keep your account information accurate, secure, and accessible only to you.

Data Storage

Your account data is stored on encrypted servers. We apply AES-256 encryption at rest and TLS 1.3 in transit so that your personal and payment details — including QRIS transaction logs — remain protected at all times.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can manage cookie preferences from the footer of any page. Declining analytics cookies does not affect your ability to deposit or withdraw.

Retention Period

We keep account and payment records for the legally required period — typically 5 years for financial transaction data. After that window, records are deleted unless a live dispute or regulatory hold applies to your account.

Access Requests

You have the right to request a full export of the personal data we hold on you. Submit the request from your account dashboard or via email. We deliver the export as a structured file within 3 working days of verifying your identity.

Account Security

Two-factor authentication is available on all accounts and we strongly encourage enabling it via Settings. Login attempts from unrecognised devices trigger an email verification step before access is granted, adding a layer of protection beyond your password.

Correction Requests

If any personal data we hold is inaccurate — name, email, phone number — you can correct it directly in your account profile or ask our legal support team to amend it. Corrections are reflected within one business day of verification.

Switch Between Common Legal Questions Here

The following questions cover the areas we hear about most when it comes to our terms, your account rights, and how data is managed on mapstoto login. If your question is not covered here, open a live chat session and our team will connect you to the right answer within minutes.

Yes. Access and eligibility depends on local law, including any provincial or city-level rules that apply to your location in Indonesia. We encourage you to verify your local regulations before opening an account.

Log into your account, go to Settings, then select Legal Documents and Data Requests. Alternatively, email our legal inbox. We verify your identity first, then deliver a structured data export within 3 working days.

Yes. Transaction records for DANA, OVO, GoPay, and QRIS deposits and withdrawals are retained for the legally required period — typically 5 years. After that, records are deleted unless a regulatory hold or open dispute applies.

You can request deletion of non-required personal data at any time. Financial transaction records must be kept for the statutory period and cannot be deleted early. Submit your request via live chat or email for a written response within 3 working days.

We notify all active accounts by email before any material change to our terms takes effect. The notification includes a summary of what changed and the effective date. You can also download the current terms PDF from the Legal Documents section in your account dashboard.

Minor details like phone number or email address can be updated directly in your account profile under Settings. For name corrections or documents, contact our support team via live chat or email and we will process the amendment within one business day.

Reach our compliance team via the legal email inbox or through 24/7 live chat. Quote your account ID and describe the issue clearly. We issue a formal written acknowledgement within 24 hours and a full resolution response within 3 working days.