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How we protect your account and payment data

When you open an account with mapstoto login, your personal information and payment details stay secure under our privacy framework.

Account security firstPayment data encryptedYour withdrawal verified
mapstoto login How we protect your account and payment data
REACH OUR TEAM

How to contact us about your privacy

Email Support Send privacy requests to our data team at [email protected].
Live Chat — Indonesia Hours Open the chat widget in your account dashboard.
Account Settings Visit Privacy Centre in your account panel to review what we hold about you…
DATA SECURITY

How we keep your information safe

Encrypted Payment Fields

All DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end. Your payment method never appears in plaintext logs; only our payment processor and your bank see the full details.

Cookie & Session Policy

We use session cookies to keep you logged in and to track your play history for withdrawals and dispute resolution. You can clear cookies anytime; you'll remain logged in until your session expires naturally after 30 minutes of inactivity.

Account Verification & Withdrawals

Before we process any withdrawal, we confirm your identity and cross-check your bank details against your account profile. This protects both you and us from unauthorized access or fraudulent claims.

Data Retention Schedule

Account statements are kept for 3 years from your last login. After account closure, personal data is deleted within 90 days unless local law requires longer retention for audit or compliance.

Third-Party Access Rights

Your data is shared only with licensed payment processors (for DANA, OVO, GoPay and QRIS clearing), our compliance and legal team, and regulatory bodies where local law permits. We never rent your list.

Change Your Privacy Choices

Email [email protected] to update your communication preferences, request a data export, correct personal details, or ask what information we hold. Requests are processed in 5 business days.

Privacy Policy questions answered

Yes. Go to your Account Settings and select Privacy Centre to view your profile data, account history and linked payment methods. You can also email [email protected] to request a full data export within 5 business days. The export includes your registration details, all transactions, and login records.

We retain your DANA, OVO, GoPay and QRIS transaction records for 3 years to verify withdrawals and resolve disputes. Your payment method itself is stored only while your account is active. After account closure, payment data is deleted within 90 days unless local law requires us to hold it longer.

No. Your payment details are shared only with the payment processor handling that specific transaction (e.g. DANA's own systems for DANA deposits). We do not sell, rent or give your data to marketers or third-party platforms. Compliance sharing happens only where local law permits.

Your personal and financial information is retained for 3 years from your last login to satisfy audit requirements. After 3 years of inactivity or 90 days of formal closure, your data is securely deleted. You can request earlier deletion by emailing [email protected].

We use cookies to keep you logged in, store your game preferences and track your account activity for withdrawal verification and fraud prevention. Cookies expire after 30 minutes of inactivity. You can delete cookies anytime from your browser without losing account access until your session ends.

Email [email protected] or use Live Chat (10:00–22:00 WIB, Jakarta time) immediately. We'll verify your identity, review unauthorized access, freeze your account if needed and help restore security. Change your password right away and do not share your login details.

We follow data protection practices consistent with local requirements where access or eligibility is discussed, use the exact English wording "depends on local law" or "where local law permits". Our privacy practices are designed to respect account owner rights. For specific compliance questions about your region, contact our data team.